Senior Consultant, Customer Transformation, UX Product Manager, IXD Londonderry

Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry

Location:

Belfast

Other locations:
Primary Location Only

Date: 5 Mar 2026

Requisition

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer‑facing functions through developing and implementing Customer & UX strategies, digital solutions, user‑centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

• Collaborate with clients to understand the market and customer needs, and business objectives.
• Define the product vision and strategy, aligning it with business goals and customer needs.
• Utilise human‑centred design methodologies to ideate, co‑design and conceptualise innovative product solutions.
• Create user journey maps to identify customer pain points and opportunities.
• Design prototypes to validate solutions.
• Facilitate workshops to engage and inspire stakeholders in the value of a design‑led process.
• Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions.
• Collect, prioritise and translate comprehensive product requirements into features and user stories.
• Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies.
• Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co‑designing solutions to drive successful outcomes.
• Work closely with cross‑functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery.
• Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders.
• Build strong relationships and advocate for user‑centred design principles, ensuring that the product meets user needs and provides a positive experience.

• UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction.
• Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills.
• Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills.
• Strong understanding of user‑centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross‑functional teams.
• Strong analytical, problem‑solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes.
• Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences.
• Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs.
• Stakeholder and Client Engagement and Management:
  Ability to engage directly with senior client stakeholders. Strong relationship‑building and interpersonal skills.

• Moderate amount of experience in customer practice at Senior Consultant Level.
• Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field.
• If only one qualification, then proven experience in an augmented or related field e.g., a…