Manager - SAP SuccessFactors Solutions

About the Opportunity

Join the world’s leading HR and people transformation business and help create the Future of Work for major organisations. You’ll develop trusted relationships with senior business stakeholders and use proven methodologies to deliver high quality work that maximises value for our clients. As part of a practice that combines research, analytics, deep industry knowledge and extensive GenAI capability, you’ll execute programmes that are not only innovative, but deliver the most positive impact to people, clients and society.

• Oversee the configuration and testing of Success Factors Employee Central modules according to functional specifications.
• Ensure the maintenance and updates of existing Success Factors Employee Central configurations are performed accurately and efficiently.
• Foster a collaborative environment within the team to troubleshoot and resolve functional and technical issues.
• Participate in client workshops to provide technical expertise and guidance.
• Prioritise and allocate team workload effectively across multiple projects and clients.
• Ensure the team resolves tickets and incidents within agreed service level agreements (SLAs).
• Oversee the implementation of change requests, ensuring appropriate testing and documentation.
• Contribute to the development and maintenance of functional and technical documentation.
• Contribute to the development of our Success Factors practice through knowledge sharing and thought leadership.
• Stay up-to-date on the latest Success Factors releases and functionalities.
• Provide guidance, mentorship, and support to junior team members.
• Contribute to performance management and development planning for team members.
• Proactively identify and mitigate potential risks to solutions delivery.

• Success Factors or equivalent certification in Employee Central (essential). Other modules desirable in addition.
• Proven experience managing and leading teams in the implementation and configuration of Success Factors, focusing on technical configuration and testing.
• Strong understanding of HR processes and best practices.
• Excellent analytical and problem‑solving skills.
• Ability to lead and motivate a team, contributing to the efficient delivery of work packages.
• Experience working within a structured delivery environment or support environment is essential.
• Proven ability to work effectively in a team environment and independently.
• Strong analytical and problem‑solving skills, with the ability to translate business requirements into technical solutions.
• Experience in project management or equivalent desirable.

You’ll be based in Belfast, Manchester or Newcastle with a hybrid working model. This is a UK wide role, involving travel to client sites and Deloitte offices. Our hybrid model enables collaboration both virtually and physically.