Lead IT Trainer

The Lead IT Trainer plays a pivotal role in supporting the IT Training Team by providing guidance, coordination, and subject matter expertise across training initiatives. The Lead IT Trainer and all IT Trainers report to the IT Training Manager, who is based overseas.

The IT Training Team operates in a collaborative and supportive environment, delivering training across firm-wide IT systems. The team designs and delivers training courses and programmes using remote solutions, provides in-person assistance where needed, and creates user guides and videos.

• Act as a senior resource within the IT Training Team, supporting IT Trainers with guidance, best practices, and troubleshooting.
• To assist the IT Training Manager in team planning to ensure operational resourcing to cover business-as-usual activities, upskilling weeks and rollouts.
• To assist in reviewing and improving the firm wide onboarding programmes for new joiners and ensure alignment with firm-wide standards and objectives.
• Where needed, support the design and delivery of complex training programmes, including those for major rollouts or strategic initiatives.
• Contribute ideas to initiatives, innovations, and process improvements.
• As an IT Trainer:
  Provide effective and professional training. Deliver upskilling programmes with the aim of raising skill levels across the firm. When assigned a project, design appropriate training solutions and support the delivery of rollouts for new or updated software or systems. Where appropriate participate in regular floor walking, provide at-desk application support, or remote screen sharing to assist colleagues. Create and maintain course documentation or videos to support induction courses or upskilling programmes.
  
  Maintain up-to-date knowledge of existing technologies and learn new systems or improvements to current software. Analyse own quality and effectiveness of training to support the evolving requirements of the business. Perform administrative tasks such as scheduling, managing course bookings, and updating training records if required. Support the IT Service Desk Team when resolving queries referred to the training team.

• Achievement of an appropriate professional qualification e.g. MOS Master Instructor, TAP, IITT membership or at least 3 years' experience of delivering legal IT training in a professional environment.
• Have experience in leading and support peers in a non-managerial capacity.
• Significant experience developing training programmes and materials.
• Ability to work collaboratively within a team; a willingness to create and support the objectives for the training team and enhance its reputation within the firm.
• Strong relationship‑building skills with the ability to engage partners, fee earners, and support staff at all levels.
• Excellent written and verbal communication skills, with the ability to adapt tone to suit the audience.
• Flexible, customer‑focused approach with initiative in resolving issues.
• Strong time management and multitask effectively.
• High attention to detail and strong administrative skills.
• Ability to work autonomously while knowing when to seek direction.
• Passion for assisting and developing others.
• To adopt and champion continual service improvements within the IT Training team.
• The role holder must be willing to travel to other locations to deliver training when necessary.

• Knowledge of a Learning Management System
• Document Management Systems
• Inter Action
• Microsoft Teams
• Microsoft Office Suite M365
• Microsoft Copilot or delivery of AI initiatives
• Windows 11
• Inter Action
• Mimecast
• Video editing software:
  Camtasia or Captivate

• We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us.

• You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• In the office or WFH?:
  We think the best balance is more time in the office than at home, so we operate a 60:40 rule.
• Beyond salary
  :
  We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: .
• Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby.
• Nurturing your talent:
  Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.

If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

We will provide the…