Technical Support Engineer

Location: Belfast (Hybrid – 2 days per week in office)

Hours: Full time, 37.5 hours per week, Monday to Friday

Sherwood Systems, now part of the Innov8 Group
, is a leading Business Management Solutions Provider delivering managed IT services and Sage solutions to organisations across Ireland and the UK. We combine deep technical expertise with practical business understanding to keep our customers running smoothly.

We’re growing and looking for a skilled Technical Support Engineer to join our close-knit support team. Most of our team work remotely, with a regular in-office day each week to collaborate and connect.

This is a varied, hands‑on support role where no two days look the same. You’ll be the first point of contact for technical issues, providing both remote support and on‑site assistance to customers. From troubleshooting desktop issues to supporting core infrastructure services, you’ll play a key part in keeping customer systems stable, secure, and productive.

• Provide technical support to customers remotely and on site
• Diagnose and resolve desktop, server, and network issues
• Support Microsoft 365 environments and core infrastructure services
• Assist with user administration and system configuration
• Use RMM and remote support tools to manage and resolve tickets
• Maintain accurate technical documentation and ticket records
• Deliver professional, customer‑focused service at all times

• Strong knowledge of Windows desktop environments (Windows 10/11)
• Working knowledge of Windows Server (2016, 2019, 2022, 2025)
• Active Directory, Group Policy, DNS, and DHCP support
• Microsoft 365 administration and troubleshooting
• Networking fundamentals (TCP/IP, WAN, WLAN, NAT, VPN, DNS)
• Basic router and switch configuration
• Experience using remote support and RMM tools
• Backup and restore technologies (VM, bare metal, cloud)
• Security fundamentals including EDR, AV, patching, malware removal
• Good documentation and record‑keeping practices

• Clear communicator, both written and verbal
• Strong troubleshooting and analytical skills
• Able to work independently and within a team
• Proactive and well organised
• Professional and confident with customers on calls and on site

• CompTIA A+
• Microsoft 365 Fundamentals (MS-900)
• Full driving licence and access to your own vehicle (essential)

You’ll be joining a forward‑thinking technology business where growth, development, and contribution are recognised and rewarded. Our benefits include:

• 25 days annual leave plus bank holidays, plus your birthday off
• Private healthcare, dental, and wellbeing support
• Friday Breakfast Club when you’re in the office
• Loyalty Incentive Reward Scheme with lifestyle and tech discounts
• Monthly colleague recognition awards
• Regular team socials and events (recent trips have included Budapest)

Please apply with your CV and a relevant cover letter. Applications without both will not be considered.

No recruitment agencies at this time. We are not offering a relocation package for this role.