Client Relationship Manager

CLOSING DATE: 12th March 2026

With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market:
Integrated LawTM.

Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.

Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.

Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.

Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

The Client Relationship Manager will lead day-to-day management, engagement, and growth of the Sense Collective community. You’llensure members experience real value through curated content, connections, and programming that support their work in legal innovation and AI implementation.

Reporting to the Head of Marketing and partnering closely with the Head of Insights & Innovation, this role is ideal for someone who thrives at the intersection of strategy, relationship-building, and content - andwho’sexcited to grow a thriving professional network from the ground up.

At Factor,you’llplay a key role in shaping a first-of-its-kind professional community for legal innovators. You’llhelp leaders move faster on real AI adoption-connecting peers, surfacing insights, and building a network that’sredefining how legal teams drive change.

• Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.
• Manage and nurture member relationships through onboarding, communications, and proactive engagement.
• Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.
• Monitor community sentiment, participation, and member success metrics to drive continuous improvement.

• Partner with the Events Marketing Manager  to deliver high-impact programming-from curated small-group sessions and workshops to in-person gatherings.
• Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.
• Identify and coordinate speakers, facilitators, and contributors to enhance community learning.

• Collaborate with the Marketing and Insights & Innovation teams to build andmaintainthe Member Knowledge Database-including summaries, resources, and applied tools (templates, checklists, etc.).
• Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.
• Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.

• Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.
• Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.
• Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals.

• Bachelor’s degree in Law, Business, or related field
• 4+ years of experience in community management, client success, or relationship management- ideally in a B2B professional services or SaaS environment.
• Demonstrated success managing and scaling professional or peer-learning communities.
• Strong…