Junior Application Support Analyst

Overview

Description

Start your tech career where it really matters. At System C, our software helps clinicians deliver safer, faster cancer care. As a Junior Support Analyst, known internally as Associate Support Analyst, on Chemo Care, you’ll be the friendly expert users turn to - solving problems, guiding people through issues, and learning new skills every day.

• Triage and resolve first-line tickets within agreed SLAs, keeping users updated throughout.
• Capture clear notes, maintain the knowledge base and contribute to simple, reusable how-tos.
• Assist with software installs/configuration (remote, with occasional on-site support).
• Support patching, basic testing and roll-outs with senior colleagues.
• Follow sensible processes that protect confidentiality and patient safety.

• A curious, customer-centred mindset and great communication - written and verbal.
• Logical problem-solving: you can break issues down and try things methodically.
• Comfort with PCs and basic admin tasks

Exposure to any of the following is a plus (not a must):

• Remote tools (MSTSC, VPN, VNC, RAS)
• Windows/IIS basics, permissions, ODBC/Citrix
• SQL Server/T-SQL reading simple queries
• Behaviours that shine in fast-moving teams: humility, ownership, collaboration and integrity.

Ready to make a difference? Apply today!