VP of Professional Services

VP of Professional Services

Final date to receive applications: 24 April 2026

Department: Professional Services

Employment Type: Full Time

Location: Belfast

Reporting To: CCO

Imagine catching criminals before they strike—that’s exactly what Napier’s AI-powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks.

Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds. It’s not just about stopping crime—it’s about making the financial world safer and more trustworthy for everyone.

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.

After successfully securing PI investment to fuel our ongoing growth and to further invest in our AI products, we are currently building out our Tech Hub in Belfast - this is a super exciting time to join Napier in Belfast as we expand.

The Role: VP of Professional Services

The VP of Professional Services is the driving force behind how our clients experience Napier. You’ll lead the full journey, from implementation to long‑term success, ensuring every customer feels the impact of our technology quickly, consistently, and at a world‑class standard.

As the owner of our global delivery organisation, you’ll set the vision and build the operational engine that powers exceptional client outcomes. You’ll shape strategy, elevate delivery excellence, and champion a culture that helps organisations around the world unlock the full value of Napier’s platform.

Strategic Leadership

• Champion a truly global delivery model by aligning and empowering our major Professional Services hubs in Belfast and Kuala Lumpur, ensuring seamless collaboration, knowledge‑sharing, and consistent delivery excellence across regions.
• Define and execute the global Professional Services strategy aligned to company objectives and revenue targets.
• Build, scale, and mature a delivery organisation that can support enterprise, multi‑market, and strategic accounts.
• Partner closely with Product, Sales, Customer Success, and Operations to ensure seamless client experiences and continuous feedback loops.
• Work closely with Product and R&D to define and execute on roadmap enhancements to reduce the end‑to‑end effort required to deliver projects. Work collaboratively to productise key repeat tasks and functions, with the aim of reducing time to value and building a more scalable, efficient and profitable PS capability.
• Define and execute on global partner strategy, ensuring appropriate partner enablement, tooling and documentation is in place to effectively support delivery partners, building a scalable implementation model, while continuing to deliver on agreed global target margins.

Delivery & Implementation Excellence

• Own end‑to‑end implementation methodology, governance, and quality assurance across all delivery teams.
• Drive repeatability through standardised frameworks, playbooks, project methodologies, and best practices.
• Ensure on‑time, on‑budget, and high‑quality implementations across all client programmes.

Team Leadership & Development

• Lead and develop global Professional Services teams, including Implementation, Technical Consulting, Project Management, PMO, and Integration functions.
• Build a high‑performance, scalable team structure with clear role definitions, capability frameworks, and progression pathways.
• Foster a culture of accountability, collaboration, and continuous improvement.

Operational & Commercial Ownership

• Own services P&L including forecasting, utilisation, margin optimisation, and delivery capacity planning.
• Develop scalable engagement models including packaged services, premium services, and partner‑driven delivery options.
• Support Sales in scoping complex deals, defining delivery estimates, and shaping winning proposals.
• Partner…