Customer Support Engineer

Customer Support Engineer – Financial Technology | Belfast

I’m currently supporting a leading financial technology provider in their search for a Customer Support Engineer to join their team in Belfast. This position plays a key part in expanding their global support footprint for a core product used by major institutions across financial services.

We’re looking to connect with candidates who bring 3+ years of customer support experience within financial services
, combined with strong technical capability and the ability to take real ownership in a fast-moving environment.

My client is particularly interested in people who can offer:

• A passion for technology and a willingness to learn new tools and concepts
• Experience delivering first and second-line support
  , including onboarding new customers
• Strong understanding of support processes and an adaptable approach
• Solid hands‑on experience in Unix/Linux environments
• Knowledge of common scripting languages to help automate processes and integrate into existing frameworks
• Background in financial services
  , especially around Market Data or Order Entry
• Excellent communication skills and a proactive, customer‑focused mindset

While full training is provided and learning on the job is expected, experience in any of the following areas would be a strong plus:

• Networking fundamentals
• Deployment management
• Foreign exchange (FX) markets
• Messaging protocols (particularly FIX
  )
• Technical writing/documentation

This is a fantastic opportunity for someone who enjoys being close to the technology that powers global financial markets. You’ll join a collaborative team, work on mission‑critical systems, and continue building your skills across modern infrastructure, automation, and financial market connectivity.

If this sounds like the kind of role you’d like to explore, I’d be happy to share more details and discuss whether it aligns with what you’re looking for.