ICT Support Technician

Overview

ICT Support Technician – Belfast (Temporary → 2 years, opportunity for perm)

Are you an experienced IT professional looking to advance your career in a dynamic environment? A cyber security organisation in Northern Ireland is seeking a skilled ICT Support Technician to join their team in Belfast City Centre. This is a fantastic opportunity to provide high-quality IT support while gaining exposure to cyber security practices in a supportive, hybrid working environment.

• Provide remote and in-person IT support as an ICT Support Technician
  , assisting users via service desk, phone, email, and remote tools.
• Diagnose and resolve hardware, software, networking, and account-related issues.
• Support Windows environments, including configuration, troubleshooting, and user guidance.
• Manage devices and applications through Microsoft Intune, applying MDM/MAM policies and deployments.
• Perform account administration, including Active Directory tasks and password resets.
• Configure and set up desktops, laptops, and peripherals.
• Maintain accurate documentation, ticket notes, and knowledge base articles.
• Assist with IT projects, rollouts, and upgrades as needed, following internal security standards.

• Proven experience providing 1st and 2nd line IT support in a professional environment.
• Strong knowledge of Windows operating systems and Microsoft 365 applications.
• Experience with Microsoft Intune and device management.
• Familiarity with ticketing systems and remote support tools.
• Basic networking knowledge (DNS, DHCP, VPN, LAN/WAN).
• Excellent problem-solving, communication, and organisational skills.
• Willingness to learn and develop new IT skills.

• Location:
  
  Belfast City Centre, Northern Ireland
• Hours:
  
  36 per week, Monday-Friday, 9am-5pm
• Salary:
  Circa 30-35k per annum

If you're interested in this role, click apply to share your CV or contact VANRATH for a confidential chat.