Network Operations Centre; NOC Engineer

Overview

My client, a large organisation operating critical IT infrastructure, is hiring a 24/7 Network Operations Centre (NOC) Engineer to join an established operations team. This is an onsite role within a high-availability environment, supporting core network and IT services.

• Onsite role within a 24/7 operations environment
• Rotating day and night shift pattern
• Shift allowance
• Clear career progression opportunities

You will be part of a collaborative operations team responsible for maintaining service availability and resolving network and IT incidents for a diverse client base. The organisation places strong emphasis on service quality, teamwork, and continuous improvement within a fast-paced technical environment.

• Act as a key escalation point within the operations centre, managing incidents and service requests end-to-end.
• Troubleshoot and resolve a wide range of network and IT issues, work within defined SLAs, and communicate clearly with both customers and internal stakeholders.
• Perform hands-on configuration and troubleshooting of network equipment.
• Coordinate with third-party suppliers and support field engineers remotely.
• Monitor network performance using industry-standard tools.

• Proven experience in a NOC, service desk, or IT support environment
• Strong IT and networking troubleshooting skills with appropriate escalation practices
• Experience supporting enterprise network environments
• Networking certification (e.g. CCNA) or equivalent practical experience preferred
• Windows operating system and server support experience
• Experience working with third-party suppliers and managing escalations
• Familiarity with ITIL-based service environments and SLA-driven support
• Strong attention to detail and ability to work effectively under pressure
• Excellent communication and customer service skills
• Eligibility to obtain security clearance

For further information on this role, or other IT Infrastructure and Network roles, please apply via the link or contact your recruitment consultant for a confidential discussion.

Applicants may be required to complete pre-employment checks in line with client and regulatory requirements.