Network Operations Center Shift lead - Realtime

We’re Hiring: 24/7 NOC Shift Lead

Belfast (Newtonabbey) | Permanent. We’re expanding a 24/7 Network Operations Command Centre in Belfast and are looking for an experienced NOC Shift Lead to play a key role in day-to-day operations. This newly created role offers real responsibility, visibility, and long‑term growth.

• Lead and coordinate NOC engineers during your shift
• Allocate work and ensure tasks are handled by the appropriate teams
• Coordinate and manage major incidents and escalations
• Monitor service quality, SLAs, and operational performance
• Act as the primary point of contact during incidents
• Provide guidance and operational support to engineers
• Manage clear handovers between shifts
• Oversee team members based across multiple locations

• 2+ years’ experience managing people in an operational or service environment
• Solid understanding of NOC or service delivery operations
• Proven ability to coordinate incidents under pressure
• Strong communication and stakeholder management skills
• Comfortable working a rolling 24/7 shift pattern
• Eligible for Security Clearance (SC minimum)
• Networking knowledge is advantageous but not essential
• Training budget available for suitable candidates

• 4 on / 4 off rotation
• 7am–7pm (days) → 7pm–7am (nights)

• Join new and growing command centre
• Leadership‑focused role without being a technical escalation point
• Competitive salary with 15% shift allowance
• Structured support, training, and development opportunities
• Work in a critical, high‑impact operational environment

• Stage 1:
  Microsoft Teams
• Stage 2:
  Face‑to‑face interview

Apply now to take the next step in your NOC leadership career.

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