IT Support Analyst Bilingual French & English

IT Support Analyst – Belfast

Location:

Belfast – 20 Adelaide Street
Type:
Full time
Job requisition
-0013239H

We are seeking a proactive and skilled IT Support Analyst to join our Corporate IT team in Belfast. This role is responsible for delivering high‑quality technical support to end‑users, maintaining local IT infrastructure, troubleshooting hardware and software issues, and escalating complex problems to senior IT staff. The ideal candidate is customer‑focused, technically competent, and able to manage multiple priorities in a fast‑paced environment.

Provide daily onsite and remote IT support via phone, chat, and email, ensuring timely resolution of user issues.

• Troubleshoot and resolve across Windows, macOS, iOS, and Android platforms, including applications, hardware, and peripherals.
• Perform break / fix support and resolve technical issues promptly to minimize business disruption.
• Troubleshoot and maintain network connectivity, including wireless, VPN, and remote access solutions.
• Build, configure, and deploy workstations for new users, as well as upgrade and maintain existing equipment.
• Maintain and support local IT infrastructure, including servers, printers, and network devices, escalating complex issues as required.
• Manage IT asset inventory, including procurement tracking, maintenance, software licensing, and lifecycle management.
• Assist with IT projects, system upgrades, office relocations, and technology rollouts.
• Ensure all support activities are logged accurately in the IT ticketing system, including technical steps, resolution notes, and follow‑up actions.
• Provide training and guidance to end‑users on IT systems, applications, and best practices.
• Monitor and respond to alerts for system outages, backups, and performance issues to maintain high availability.
• Assist in creating and maintaining IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
• Collaborate with cross‑functional teams to implement technology solutions and process improvements.
• Proactively identify recurring issues and recommend preventative measures to reduce support tickets.
• Occasionally, participate in on‑call rotations as needed to provide after‑hours support.

• Associate’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• 1+ years of relevant work experience.
• Excellent communication skills, with the ability to convey technical information to non‑technical users effectively.
• Proficiency with Windows OS and Microsoft Office products.
• Certifications such as CompTIA A+ or Microsoft Technology Associate (Preferred).
• Ability to work independently and as part of a team.
• Ability to multitask and work effectively in a fast‑paced environment.
• Ability to work flexible hours including at times nights and weekends.

Position Level: Analyst

Country:
United Kingdom

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well‑being by providing free annual health screenings and coaching, bank at work, and on‑site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug‑free workplace.