Service Architect

Telefónica Tech (part of the Telefónica Group) is a leading Next Gen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs:
Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through:
Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our Next Defense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

• Support service design elements of sales, pre‑sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of Policing services
• Act as the primary service design & architecture interface between the customer and Telefónica Tech.
• Work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.
• Act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery – Technical, ITIL, and supporting business functions.

• Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the Policing sector
• Leading the design and implementation of managed service operations and project delivery
• Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, Dev Ops, ITIL, SFIA, TOGAF

• Previous experience in a Service Architect role
• More than years’ experience in designing, implementing, and delivering enterprise level IT Managed Services.
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large, complex customer facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

• Advanced academic background, preferably to good degree level or equivalent
• Experience Police Sector aligned Service Architecture
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management

For this role you need to have experience of supporting enterprise service architecture within the Policing sector

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including Toget Her (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.