Service Architect

Service Architect - Remote UK - All UK Addresses Considered Main purpose of the job

The main purpose of a Telefónica Tech Service Architect will:

• support service design elements of sales pre‑sales bid opportunities, service implementation and service opportunities aligning with Telefónica Tech’s strategic delivery of Policing services
• act as the primary service design & architecture interface between the customer and Telefónica Tech.
• work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.
• act as a subject matter expert providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery – Technical ITIL and supporting business functions.

Essential duties may include but are not limited to the following:

• Supporting developing and transforming enterprise IT Services for Telefónica Tech within the Policing sector
• Leading the design and implementation of managed service operations and project delivery
• Leading the development of an IT lifecycle management, designing services taking service strategy and building processes and procedures into operational runbooks and guides across the department.
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL‑based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, Dev Ops, ITIL, SFIA, TOGAF

• Previous experience in a Service Architect role
• More than years experience in designing, implementing and delivering enterprise level IT Managed Services
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large complex customer facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency

• Advanced academic background preferably to good degree level or equivalent
• Experience Police Sector aligned Service Architecture
• Proven commercial acumen
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi‑tier management

For this role you need to have experience of supporting enterprise service architecture within the Policing sector.

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Yes

Full‑time

APIs, Pegasystems, Spring, SOAP, .NET, Hybris, Solution Architecture, Service‑Oriented Architecture, Adobe Experience Manager, J2EE, Java, Oracle

Vacancy: 1