Service Delivery Manager for Network Operations

Job Description

• Job Description :
• SECURITY CLEARANCE :
• You will be subject to BPSS and Export Control checks (including a criminal record check)
• TRAVEL REQUIRED :
• Occasional travel within UK
• LOCATION :
  Belfast
• TYPE :
  Full time

• Financial Reward :
  Competitive salary, annual profit share, contributory pension, share options
• Work / Life Balance : 36 hour week, flexible working around core hours and Friday afternoons off, flexible working

We're looking for a Service Delivery Manager for Network Operations to lead the delivery of end-to-end IT services to our internal customers.

You will ensure service quality, drive continuous improvement, and manage service provider contracts. This role is responsible for ensuring that all network operations meet or exceed our internal and external service level agreements. A key part of your role will be leading and managing outsourced teams to maintain and support IT services across all our sites.

• Ensure network operations meet or exceed strict service level agreements.
• Lead and manage outsourced teams to deliver, maintain, and support IT services.
• Guarantee the maturity of new network services before they go live.
• Act as the key point of contact f...