Senior IT Support Engineer

Senior IT Support Engineer

Location:

Belfast City Centre, Onsite, M-F, 9-5

Are you a hands‑on IT professional with MSP experience, a passion for solving complex technical challenges and providing an excellent service to your clients? If so, we’re looking for a Senior IT Support Engineer to join our busy, collaborative team in Belfast. You’ll be the go‑to expert for supporting, maintaining, and optimising our managed IT services infrastructure, driving technical improvements, and mentoring junior engineers.

• Act as the senior point of contact for escalated technical issues across our IT platforms.
• Administer, manage, and troubleshoot remote monitoring, automation, and service management tools.
• Develop and implement scripts and automation to enhance monitoring, patching, and reporting.
• Provide advanced remote and on‑site support to clients, ensuring SLAs are consistently met.
• Collaborate with the projects team to deploy management and monitoring components in new environments.
• Mentor junior support staff on best practices and troubleshooting.
• Help maintain technical documentation, processes, and standard operating procedures.
• Continuously monitor and improve internal systems and workflows.

• Proven experience in IT support within an MSP environment.
• Hands‑on experience with remote monitoring, IT documentation, and service management tools.
• Strong scripting skills (Power Shell, VBScript, or similar) for automation.
• Solid understanding of Windows Server, Active Directory, networking, and endpoint management.
• Familiarity with backup solutions, cybersecurity tools, and IT management integrations.
• Ability to work independently and manage multiple priorities effectively.
• Relevant certifications (CompTIA, Microsoft, or platform‑specific) are a plus.
• UK Driving Licence and access to own vehicle.

• Salary circa £35‑40k per year, dependent on experience.
• Ongoing training and career development.
• Friendly, supportive team environment.
• Private healthcare, pension, and other benefits.
• Onsite free parking.

If you’re a technically‑minded and customer focused engineer ready to take the next step and help shape the future of our IT services, we’d love to hear from you! Click apply to share your CV for this Senior IT Support Engineer role, or get in touch with VANRATH for a confidential chat.