Global Financial Crimes Specialist IT SPOC

Global Financial Crimes Specialist IT SPOC

Corporate

Title:

up to Vice President

Location: Belfast

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We are committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance.

This role is accountable for developing and maintaining technology solutions that strengthen compliance and operational risk management. The position focuses on delivering exceptional technology support to the wider Global Financial Crimes (GFC) team. Working closely with Global Financial Crimes leadership, the role ensures systems and processes are optimised through technology, aligned with the Compliance and Operational Risk Management (CORM) Program, Enterprise Policies, and Fraud Risk Management Standards.

• Provide onsite physical support for GFC to site all technology requirements as well as providing support for the global Non‑US investigations team.
• Troubleshoot and resolve hardware and software issues for end‑users.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support audio‑visual equipment for meetings and events.
• Ensure network connectivity and assist with basic network troubleshooting.
• Coordinate with remote IT teams for escalated issues and system updates.
• Maintain inventory of technology equipment and manage asset tracking.
• Assist with onboarding and off‑boarding of employees, including device setup.
• Ensure compliance with security policies and procedures during all support activities.
• Provide timely and professional customer service to internal stakeholders.

• Proven experience in IT support or a similar technical role.
• Strong knowledge of hardware, software, and networking fundamentals.
• Familiarity with Bank operating systems and common enterprise applications.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for supporting end‑users.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience with audio‑visual equipment setup and support is a plus.
• Knowledge of IT security best practices and compliance requirements.

• Private healthcare for you and your family
• Competitive pension plan, life assurance and group income protection cover
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum
• Flexible benefits to suit personal circumstances including a wellbeing account, travel insurance, critical illness cover
• Use of a flex fund for benefits
• Access to an emotional wellbeing helpline and virtual GP services
• Access to the Peppy App for health support
• Access to gyms, exercise classes and wellbeing apps through Wellhub, including Headspace and Calm
• Ability to donate to charities with a payroll match
• Opportunities to give back to community, develop new skills and volunteer locally

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability.

The Bank selects candidates for interview based on their skills, qualifications and experience.