Service Desk Specialist

Overview

Synechron Belfast, Northern Ireland, United Kingdom

• Log and track incidents and service requests using service desk tools like JIRA Service Desk
• Assist users with basic troubleshooting of common IT issues such as password resets, software problems, and hardware concerns
• Manage user accounts in Active Directory, including password resets and account unlocking
• Support remote access requests and assist with Virtual Desktop Infrastructure (VDI) issues under supervision
• Help users resolve printing access issues using solutions like Safe Comm
• Escalate complex issues to specialised resolver groups, ensuring a seamless user experience

• Service Desk Operations: Proficiency with tools like JIRA Service Desk; understanding of ITIL principles
• Troubleshooting: Fundamental problem-solving skills for common IT problems
• Active Directory Management: Basic knowledge of user account management
• Remote Access & VDI: Understanding of remote access processes and introductory knowledge of VMware tools
• Printing Solutions: Familiarity with printer management solutions

• Excellent verbal and written communication skills
• Customer-focused attitude, demonstrating patience and empathy
• Ability to collaborate effectively within a team
• Adaptability to changing tools, technologies, and work priorities

Synechron Technologies draws on over 17 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly complex areas within financial services this making it one of the fastest-growing digital, business consulting, and technology firms around the world.

Headquartered in New York and with 22 offices around the world, Synechron has limitless opportunities for our ambitious and innovative employees to contribute to our growth story.

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce.

Empowerment and collaboration are at the core of how we operate.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Technology, Information and Internet and Financial Services