End User Support Apprentice – Level 3 IT Apprenticeship

Position

2026 End User Support Apprentice – Level 3 IT Apprenticeship at Thales

• Start date: 07 September 2026
• Salary: £24,000 per annum
• Employee type: Permanent
• Location: Belfast
• Working schedule: 37 hr/wk, Mon–Thu 8h, Fri 5h (flexible start 07:00–09:30)

• Earn while you learn
• Job‑specific training experience
• Recognised qualifications
• Permanent role from day one
• Tuition fees for university or approved training providers fully covered

This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). You will log, troubleshoot, diagnose and manage incidents through to resolution and assist with Service Requests, stock management, laptop/desktop builds, software deployments and more.

For this position you will enrol onto a Level 3 IT Apprenticeship delivered via a virtual delivery model over an 18‑month duration. The programme provides a strong foundation in IT best practice, skills and knowledge. You will diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will have one day per week to focus on academic studies and four days applying learning in a real‑life IT/IS team.

• 5 GCSEs at grades 9–4 (A–C) including Maths and English
• Permanent right to work in the UK
• Government security clearance at BPSS Level and full Security Clearance (SC) before starting

• 201 hours annual leave (plus a company day and bank holidays)
• Company pension
• Health Care Cash Plan
• Life Insurance
• Discount portal
• Performance‑related pay uplifts
• 80 hours volunteering (first two years)

Applications will close m on Thursday 12 February 2026. We encourage you to apply as soon as possible.

All successful candidates must possess the permanent right to work in the UK and will be required to go through government security clearance at BPSS Level and obtain full SC clearance prior to starting.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.