Guest Services Manager

Guest Service Manager (GSM) – Dual Site
-Aloft & Residence Inn by Marriott | Belfast

We’re delighted to be recruiting a Guest Service Manager (GSM) to join JMK Group for the dual-site opening of Aloft Belfast and Residence Inn Belfast, both by Marriott.

This is a key operational leadership role, operating across two internationally recognised Marriott brands. The scope and responsibility of the role are equivalent to a Dual-Site Duty Manager, with a strong focus on guest experience, people leadership, and operational delivery.

The Role

As Guest Service Manager, you will be a visible leader across both hotels, playing a central role in delivering outstanding guest experiences while supporting teams through an exciting hotel opening and beyond.

Working closely with the General Manager and senior leadership team, you will act as Manager on Duty, lead front-of-house operations, and embed brand standards, service culture, and consistency across the dual site.

Key Responsibilities

• Act as Manager on Duty across the dual site, including evenings and weekends
• Deliver exceptional guest experiences in line with Marriott brand standards
• Support recruitment, onboarding, training, and ongoing development of team members
• Drive guest satisfaction, service standards, and operational performance
• Manage guest feedback and escalations with confidence and professionalism
• Ensure all company policies, procedures, and compliance standards are followed
• Play an active role in embedding culture and ways of working

About You

• Experience in a similar role
• Confident people leader with strong communication and decision-making skills
• Guest-focused, calm under pressure, and solutions-driven
• Comfortable working in a fast paced, limited service hotel environment
• Passionate about developing teams and delivering memorable guest experiences

Why Join JMK Group?

• Be part of a high-profile dual-brand Marriott hotel opening
• Join a growing hotel group with a strong focus on people, culture, and development
• Opportunity to make a real impact from day one in a flagship Belfast opening