Crowne Plaza - Conference & Banqueting Supervisor

About Us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are expanding our portfolio and promoting tourism and hospitality across the country. We develop our people through the Andras Academy and the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Our conferences and events create memories for our guests with the sights, sounds and service. As a Conference & Banqueting (C&B) Supervisor you will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests. A main focus will be supervising Team Members during shifts — during set up, delivery and clear down.

40 hours

• Discounted hotel rates across thousands of hotels worldwide for employees and family/friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension/Maternity/Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• FLOW training allowance
• Increased annual leave with service
• Discounts at Bodyscape, Puregym, and related perks
• Andras Academy Training and Development Programmes with progression opportunities
• Work for globally renowned hotel brands
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks and discounts on travel, shopping and more

• Be the leader on shift during service as a Conference and Banqueting Supervisor
• Ensure all areas of responsibility run effectively in the absence of the Head of Department and that the department is adequately resourced
• Understand targets and objectives and work to achieve them
• Ensure adherence to Crowne Plaza brand standards by the Conference & Banqueting team
• Maintain full product knowledge of hotel services/facilities to maximise guest satisfaction and sales opportunities
• Supervise daily shift operations and ensure compliance with C&B policies, standards and procedures
• liaise with function organizers to ensure all details are correct
• Ensure all Food & Beverage, room set-ups and equipment meet presentation, quality and quantity standards
• Ensure fixtures and fittings and equipment are cleaned and maintained
• Handle guest complaints and refer issues outside your area to the Conference & Banqueting Manager
• Maintain food handling and sanitation standards
• Monitor adherence to cash handling and credit policies and procedures
• Supervise staffing levels to meet guest service and financial objectives
• Train staff on Conference and Banqueting operations
• Assist in safety procedures and emergency procedures training
• Interact with guests to obtain feedback and address problems promptly
• Empower the team to deliver excellent customer service
• Ensure team understands expectations and brand/hotel standards
• Supervise shifts to maintain high service delivery and guest satisfaction
• Be aware of guest satisfaction scores and implement measures to meet quality targets
• Sell effectively and handle guest complaints promptly
• Comply with Health and Safety management and report hazards

This role involves working in events and conferences. Hours may include mornings, evenings, weekends and bank holidays.

Required criteria

• Experience with in a C&B / events role
• Proven experience supervising and directing others with a hands-on approach
• Customer service experience
• Ability to meet deadlines and work under pressure; able to motivate others in the C&B team
• Good communication and organisational skills

Desired criteria

• Experience in hospitality as a supervisor

Equal Opportunities We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.