Crowne Plaza - Food & Beverage Manager

Job Description

Location:

Crowne Plaza Hotel, 117 Milltown Road

Andras Hotels is Northern Ireland’s largest hotel group with hotels in Belfast, Coleraine and Portrush in addition to serviced apartments, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio, and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Crowne Plaza Belfast is a luxurious hotel nestled in a picturesque parkland setting, just a short drive from Belfast city centre. The hotel features 153 elegantly designed guest rooms, including suites with modern amenities to ensure a comfortable and relaxing stay. Guests can indulge in a variety of dining options at the hotel’s acclaimed restaurant and unwind at the stylish bar.

The property boasts extensive conference and event facilities, making it an ideal choice for business meetings, weddings, and social gatherings. Additionally, guests can enjoy the hotel’s leisure club, complete with a swimming pool, fitness centre, and spa services, offering a perfect blend of comfort, convenience, and sophistication.

We are seeking an experienced and commercially astute FOOD & BEVERAGE MANAGER to lead the food and beverage operation at Crowne Plaza Belfast, a flagship IHG hotel set within a unique parkland location on the outskirts of the city. The role has full responsibility for the restaurant, bar, and room service operation, serving a diverse mix of corporate, leisure, conference, wedding, and local guests.

The Food & Beverage Manager will play a key role in positioning Crowne Plaza Belfast’s food and beverage offering as both a core part of the guest experience and a destination in its own right, while ensuring full compliance with IHG brand standards and Andras Hotels values.

40 hours

£17.45 – £18.00, depending on experience

• Discounted Hotel Rates across thousands of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family & friend rate
• Cyrospa discount rate at Bodyscape
• Discounts at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

• Lead, motivate, and develop a large, multi‑outlet food and beverage team across restaurant, bar, and room service.
• Build strong departmental leadership through effective recruitment, training, performance management, and succession planning.
• Ensure all colleagues are trained to IHG and Crowne Plaza service standards, with a strong focus on consistency and engagement.
• Foster a culture of accountability, teamwork, and pride within the department.
• Manage employee relations matters professionally and in line with Andras Hotels policies and employment legislation.

• Deliver a consistently high‑quality food and beverage experience that reflects Crowne Plaza brand positioning and guest expectations.
• Ensure seamless service delivery across all outlets, including peak periods driven by conferences, weddings, and leisure demand.
• Actively monitor guest feedback, review scores, and brand metrics, driving continuous improvement initiatives.
• Lead the handling of complex guest feedback and service recovery, ensuring issues are resolved effectively and professionally.
• Work closely with Front Office, Sales, Conferences & Events, and Kitchen teams to ensure a joined‑up guest journey.