Crowne Plaza - Food & Beverage Manager

Position

Crowne Plaza – Food & Beverage Manager – Andras Hotels, Belfast, Northern Ireland

Andras Hotels is Northern Ireland’s largest hotel group, operating hotels in Belfast, Coleraine and Portrush, plus serviced apartments, a Café Bar and a Health Club and Spa. We are expanding rapidly and are committed to promoting tourism and hospitality across the country. Our people are അഭിനയ گردان by the Andras Academy, a well‑being and development promise, and our group is proud to be part of Green Tourism.

We are looking for an experienced and commercially astute Food & Beverage Manager to lead the food and beverage operations at Crowne Plaza Belfast, a flagship IHG hotel set within a unique parkland location on the outskirts of the city. The role carries full responsibility for the restaurant, bar and room‑service operation, serving a diverse mix of corporate, leisure, conference, wedding and local guests.

Hours:

40 per week
Pay: £17.45 – £18.00 per hour, depending on experience

• Discounted hotel rates across 3000+ hotels worldwide ñ employees, family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced pension scheme with matching
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Recruit‑a‑friend scheme
• Employee appreciation and social events, including a monthly Award
• £20 for completion of FLOW training
• Increased annual leave with service
• Discounts at Bodyscape, Cyrospa, Puregym, and more
• Well‑being app and support programme (EAP)
• A“nders Academy training, development and career progression
• Access to globally renowned hotel brands
• Reward Club and hotel incentive schemes
• Perks and discounts on travel, shopping, housekeeping and many more

• Lead, motivate and develop a large, multi‑outlet food and beverage team across restaurant, bar and room service.
• Recruit, train, manage performance and plan succession for departmental leadership.
• Ensure all colleagues meet IHG and Crowne Plaza service standards with a focus on consistency and engagement.
• Build a culture of accountability, teamwork and pride.
• Handle employee relations matters in line with Andras Hotels policy and Employment legislation.

• Deliver consistently high‑quality food and beverage experiences reflecting Crowne Plaza brand positioning.
• Ensure seamless service delivery across all outlets, especially peak periods driven by conferences, weddings and leisure demand.
• Monitor guest feedback, review scores and brand metrics, drive continuous improvement initiatives.
• Lead handling of complex guest feedback and service recovery.
• Collaborate with Front Office, Sales, Conferences & Events and Kitchen to create a joined‑up guest journey.

• Ensure compliance with all food safety, hygiene, health and safety and licensing legislation.
• Champion responsible alcohol service and licensing compliance.
• Drive sustainability initiatives such as waste reduction hatua energy efficiency and responsible sourcing.
• Maintain a safe and compliant working environment.
• Adhere to IHG and Andras Hotels responsible business standards.

• Own the food and beverage budget, driving revenue performance while controlling costs.
• Manage payroll, food and beverage cost percentages, stock control and purchasing processes.
• Develop and implement commercially focused menus, promotions and initiatives appealing to guests and the local market.
• Analyse financial and operational performance data to identify trends, risks and growth opportunities.
• Support hotel‑wide commercial strategies, including conferences, weddings and seasonal events.

• Accountable for the performance of the food and beverage operation against KPIs, budgets and IHG brand standards.
• Lead preparation and execution of IHG quality audits, EHO visits and internal compliance reviews.
• Provide clear, timely reporting on departmental performance, challenges and action plans.
• Own operational decision‑making within food and beverage, ensuring maintained standards at all times.
• Act as a senior leader within Crowne Plaza Belfast, contributing to wider operational and commercial objectives.