Booking Coordinator

Booking Coordinator

Location: Belfast Office-based- 60 Lisburn Road, BT9 6AF

Employment Type: Full-time

Industry: Healthcare Agency

Carrik Care is a leading healthcare staffing agency supplying nurses and healthcare professionals to nursing homes and NHS Trusts across Northern Ireland. We pride ourselves on reliability, compliance, and building long-term relationships with both our clients and staff.

We are now seeking an organised, proactive Booking Coordinator to join our operations team and support the day-to-day coordination of staff bookings.

• Manage daily and weekly shift bookings for nurses and healthcare assistants
• Liaise with clients (nursing homes, hospitals, trusts) to confirm staffing requirements
• Allocate shifts efficiently while ensuring compliance with working time regulations
• Communicate bookings clearly to staff via phone, email, and internal systems
• Maintain accurate records of rotas, bookings, cancellations, and amendments
• Handle last-minute cover requests and urgent staffing needs professionally
• Work closely with payroll and compliance teams to ensure accurate timesheets and payments
• Resolve booking queries and issues promptly and professionally
• Ensure high standards of customer service to both clients and staff

• Previous experience in a booking, scheduling, recruitment, or coordination role (healthcare preferred)
• Strong organisational and time-management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• High attention to detail and accuracy
• Confident using IT systems, CRM/booking software, email, and Microsoft Office
• Professional, reliable, and solution-focused approach

• Knowledge of NHS, nursing home, or healthcare compliance processes
• Familiarity with timesheets, payroll cut-offs, or rota systems

• Competitive salary (dependent on experience)
• Supportive and professional working environment
• Opportunities for progression within a growing healthcare organisation
• Full training and ongoing support

• To apply, please submit your CV via Linked In or email () or contact us directly for more information.