Complaints Standards Engagement Specialist
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2025-12-30
Listing for:
Northern Ireland Public Service Ombudsman
Full Time
position Listed on 2025-12-30
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Complaints Standards Engagement and Support Officer
Main purpose of job
To provide a key role in supporting the Complaints Standards Manager to ensure the effective implementation of NIPSO’s complaints standards function and promote a culture change in relation to how complaints are managed by public services in Northern Ireland. This will involve the design, development and delivery of engagement and support services to public services in relation to complaints handling, the co-development and implementation of new complaints standards to include Model Complaints Handling Procedures.
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