AML Refresh Operations CDD Proficiency Coach; CPC

Overview

Job Title:

AML Refresh Operations CDD Proficiency Coach (CPC). Corporate

Title:

Up to Assistant Vice President.

Location:

Belfast.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes in working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

We are excited to announce the opening of our new office in Belfast — a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America's global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community.

Whether you are local or considering relocation, you will find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We are committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance.

These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support — key functions that safeguard the integrity of the international financial system.

The EMEA AML Refresh Operations organization, part of Global AML and Onboarding Operations, is hiring a CDD Proficiency Coach to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The CDD Proficiency Coach will support the end-to-end client AML/KYC refresh of our clients, supporting both Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global laws, rules, and regulations.

The candidate will possess subject matter expertise in AML operations, be able to analyse and resolve complex operational problems, provide technical support to the team, and consult on a wide range of topics across functional and business support lines. They should have a strong understanding of front-to-back process/system flow, product and market knowledge, and be able to drive process improvement.

The role includes developing and delivering training and escalating issues appropriately, while proactively identifying risk.

The CDD Proficiency Coach’s Primary Responsibilities Will Include:

• Working with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
• Provide real-time on-floor support and coaching to Refresh analysts as they work through Refresh cases
• Collaborates with management to provide transparency in knowledge gaps with proficiency
• Ensures speed to proficiency and overall knowledge of process for associates
• May review In-Line Quality Assurance (ILQA) defects to identify gaps in…