Senior Operations Control Manager

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Corporate

Title:

Up to Director

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams.

We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

• Lead and manage a team of AML professionals, providing coaching, guidance, and performance development.
• Oversee client reviews and investigations to identify potential AML or activity‑based risks.
• Ensure timely escalation of unusual or unexpected client activity.
• Drive process improvements to enhance detection, efficiency, and compliance with evolving policies and standards.
• Collaborate with Life Cycle Management team leaders to manage the people and processes effectively.
• Build and strengthen relationships with business partners.
• Monitor emerging risks and proactively implement mitigation strategies.
• Promote a culture of accountability, continuous learning, and operational excellence within the team.
• Represent the team in governance forums and act as an ambassador for the organization’s risk culture.

• Leadership & People Management:
  Proven ability to lead, motivate, and develop high‑performing teams; experience in managing priorities and resources effectively.
• Analytical & Risk Expertise:
  Strong analytical skills; ability to interpret complex client structures and financial activity; understanding of AML/Know Your Customer (KYC) Due Diligence.
• Communication:
  Excellent written and verbal communication; ability to influence and engage across seniority levels; strong escalation and reporting skills.
• Execution & Organisation:
  Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment; strategic thinker with strong organisational skills.
• Experience:
  
  Extensive and proven relevant work experience, preferably in AML programs or risk management, including leadership experience. Proficiency in Microsoft Office…