AML Refresh Operations CDD Proficiency Coach; CPC

Position: AML Refresh Operations CDD Proficiency Coach (CPC)
Job Description:

Job Title:

AML Refresh Operations CDD Proficiency Coach (CPC) Corporate

Title:

Up to Vice President

Location:

Belfast Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast A City of Opportunity and Innovation Were thrilled to announce the opening of our new office in Belfasta vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of Americas global footprint.

This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether youre local or considering relocation, youll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast Bank of America is one of the worlds leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. Were committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance.

These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support key functions that safeguard the integrity of the international financial system.

Job Description:

The EMEA AML Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring a CDD Proficiency Coach, to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The CDD Proficiency coach will support the end-to-end client AML/KYC refresh of our clients supporting both, Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations.

We are looking for an AML Subject matter expert with relevant operational experience in current role. Who can analyse and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front to back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team and can drive process improvement.

Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk. The CDD Proficiency coachs primary responsibilities will include:
Working with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases Collaborates with management to provide transparency in knowledge gaps with proficiency Ensures speed to proficiency and overall knowledge of process for associates May need to review In-Line Quality Assurance (ILQA) defects to identify gaps in skillset Assist with Process and Procedure updates and implementations Facilitates training activities and/or demonstrations Assists with audit queries for actions steps owned by the Readiness & Enablement team Participates in escalation routines with partners, such as Front-Line Associates, Quality (ILQA/Monitoring & Inspection), Global Financial Crimes

Required Skills:

Experience of Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes) Experience as an AML SME, coach, readiness, and/or manager Experience researching complex queries, balancing risk and client…