AML Refresh Operations – Unit Manager

Overview

Job Title: AML Refresh Operations – Unit Manager, EMEA (Operations Lead)

Corporate

Title:

Up to Director

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes in working together and offering flexibility to employees. We use a multi-faceted approach for flexibility, depending on roles in our organisation. Working at Bank of America offers opportunities to learn, grow and make an impact. Join us!

Join us in Belfast – a city of opportunity and innovation. Our new Belfast office (City Quays) is a hub for financial services and technology within the UK and Ireland, with up to 1,000 new roles in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance focused on client due diligence, quality assurance, and regulatory compliance support.

The EMEA Anti-Money Laundering (AML) Refresh Operations organization, part of Global AML and Onboarding Operations, is hiring an EMEA Unit Manager to support the EMEA AML/KYC refresh for Global Markets and Global Corporate & Investment Banking businesses. Responsibilities include completing KYC/CDD checks and maintaining accurate client records in alignment with Global Financial Crimes standards and applicable laws, rules, and regulations. The Unit Manager will support end-to-end client AML/KYC refresh and work to maintain quality, timeliness, and compliance.

We are looking for a leader with a growth mindset, able to operate in a high-paced environment, maximize productivity, and maintain a focus on quality and compliance. A problem solver with a strategic mindset to join a high-performing global team and contribute to our continuous improvement roadmap.

• Oversight and production management of the Refresh team supporting Global Markets and Global Corporate & Investment Banking, ensuring timely and accurate completion of refresh activities.
• Monitor production metrics, SLAs, key controls, and overall process effectiveness.
• Review refresh requirements for assigned jurisdictions in line with CIP/CDD procedures to ensure adequacy and accuracy before sending to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements.
• Manage the performance and productivity of Refresh Teams.
• Ensure adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure remediation cases are completed within service level agreements.
• Engage with senior stakeholders to identify issues and/or control improvements for remediation.
• Support the business with KYC-related queries and requests.
• Participate in remediation items aligned to internal/external audits.
• Lead and develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to process improvement to identify opportunities for efficiency, effectiveness, timeliness, and quality.

• Proven and robust experience leading operations and production teams
• Strong executive presence and communication skills (oral and written)
• Experience in a process-oriented production environment within a continuous improvement framework
• Ability to work in a team environment, organize work and prioritise tasks, handle multiple assignments, meet tight deadlines, and ensure data accuracy/integrity
• Analytical and data-driven with a process-first mindset
• Ability to contribute to an Operational Excellence culture and framework
• Ability to present information clearly to teams, management, and senior leaders
• Balanced…