Pensions Administrator

About Us

Spence & Partners (Spence) was established in 2000 and is a privately owned, award winning UK firm of actuaries, pension consultants, pension scheme IT specialists and administrators. We are part of an integrated group of companies that includes Dalriada Trustees Limited (Dalriada) a leading independent trustee, with offices in Belfast, Glasgow, Manchester, Bristol and London, and clients throughout the UK and Ireland.

We offer a dynamic and challenging environment and ensure that all our employees have the opportunities to develop successful and fulfilling careers. We believe in empowerment and expect our colleagues to thrive in an environment of personal responsibility and ownership.

We have a growing portfolio of clients due to our excellent reputation within the industry and are seeking to extend our successful team with an experienced Pensions Administrator. We are looking for candidates who are ambitious and enjoy working with people. You should thrive on solving complex problems and be interested in the financial services/pensions industry and areas affecting it. You will be well organised and proactive, calm under pressure and can communicate effectively (written and verbal).

You will enjoy working in a challenging environment in which you can develop both personally and professionally in an award-winning company. You will be a conscientious individual with exceptional attention to detail. You will have the ability to build strong relationships internally and externally and work to demanding deadlines and targets.

As Pensions Administrator, you will manage and maintain the administration aspects of defined benefit and defined contribution pension schemes on behalf of the scheme trustees. Acting as point of contact for scheme members, scheme managers/trustees and other third parties and provide mentoring and peer review of less experienced administrators. Our team carry out all types of exercises from winding up schemes and calculating members’ pension benefits to carrying out forensic research for schemes where we have been appointed by The Pensions Regulator, all the while providing an excellent service to the members of our Schemes.

This variation makes Spence an exciting opportunity for anyone interested in a career in pensions.

You will build a portfolio of clients to which you will manage all the transactions needed for their pension schemes, ensuring they are completed to the highest standards, within the service levels. You will become key contact to pension members answering queries over the phone and via written communication. You will become effective at providing clear and accurate information to members and beneficiaries.

• Broad pension's technical knowledge, with at least three years’ experience working in a Defined Benefit pension administration environment and with a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation and codes of practice.
• Knowledge of computerised systems e.g. Microsoft Office/ Windows applications.
• Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.
• Experience of working pro actively and using own initiative to complete tasks.
• The ability to perform in a fast-moving environment providing excellent service to clients and third parties with a desire to succeed at accomplishing challenging objectives.

Desriable Criteria

• Knowledge of and experience with GMP Reconciliation / Equalisation calculations
• Knowledge of The Pensions Regulator (tPR) guidance

Behavioural Competencies for the role

• Inspiring Leadership, Strategic Thinking, Impacting & Influencing, Client Engagement, Collaborative Working, Problem Solving, Planned Approach, Professional Approach
• Further information is provided outlining the indicators for each behavioural competency

Circumstances

• Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required.
• Location: UK-wide with opportunities available in Manchester, Belfast or Glasgow
• All roles…