AML Refresh Operations Unit Manager

Job Description:

Job Title:

AML Refresh Operations Unit Manager, EMEA (Operations Lead) Corporate

Title:

Up to Director

Location:

Belfast Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Join Us in Belfast A City of Opportunity and Innovation Were thrilled to announce the opening of our new office in Belfasta vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of Americas global footprint.

This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether youre local or considering relocation, youll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast Bank of America is one of the worlds leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. Were committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance.

These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support key functions that safeguard the integrity of the international financial system.

Job Description:

The EMEA Anti-Money Laundering (AML) Refresh Operations organisation, part of Global AML and Onboarding Operations, is hiring an EMEA Unit Manager, to support our EMEA Anti Money Laundering, Know Your Customer/Client Due Diligence, Refresh Global Operations. The EMEA Unit Manager (UM) will support the end-to-end client AML/KYC refresh of our clients supporting both, Global Markets and Global Corporate & Investment Banking businesses to complete KYC/CDD checks as well as maintaining accurate client records in alignment to our Global Financial Crimes standard and global Laws, Rules, and Regulations.

We are looking for a leader with a growth mindset, able to work in a high paced environment, ability to maximise productivity and with the right focus on quality and compliance. A problem solver with strategic mindset to join a high performing global team to contribute to our organisational goals and our continuous improvement roadmap. The Unit Manager's primary responsibilities will include:
Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities. Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness. Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.

Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements. Managing the performance and productivity of Refresh Teams. Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC. Ensure cases requiring remediation are completed within service level agreements. Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.

Support business with KYC related queries and requests. Participate in remediation items aligned to internal/external Audits. Lead & develop managers of teams in all aspects of the AML Refresh process, including career development. Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

Required Skills:

Proven and robust experience leading operations and production…