Customer Support Team Member; Mortgage Support Services

Customer Support Team Member (Mortgage Support Services)

Join Progressive Building Society as a Customer Support Team Member (Mortgage Support Services), based at Progressive Bldg Soc, Progressive House, 33-37 Wellington Place.

Progressive offers the opportunity to be part of a leading home‑grown organisation with a proud reputation for customer service excellence. Our mission is to become the savings and mortgage provider of choice in Northern Ireland.

• Provide excellent service to customers, mortgage brokers, solicitors and insurers through multi‑channel communication.
• Deal with queries regarding mortgage account management, including preparation of accounts for fund releases, instructing valuers and processing amendments.
• Maintain a vault of Title Deeds and other documentation, record updates and manage storage of deeds.
• Support collection of outstanding mortgage payments, including setting up Direct Debits, processing Redemptions and capital repayments.
• Produce customer letters, product switch administrations and other paperwork as required.

• Competitive salary
• Hybrid working model
• Annual KPI bonus scheme
• Excellent pension with up to 20% employer contribution
• Life assurance scheme
• Group income protection
• Health cash plan for dental, optical etc.
• Generous holidays – 25 days plus up to 12 bank holidays
• Holiday purchase scheme
• Development and volunteering opportunities

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathematics.
• 2+ years experience in a customer‑service role involving administrative tasks and proactive query resolution.
• Excellent interpersonal and communication skills with the ability to build effective relationships with stakeholders.
• High degree of data input accuracy and attention to detail.
• Strong MS Office and IT skills.
• Strong organisational skills, prioritising and managing workload with initiative.

• Previous experience working in a financial environment.

• Closing Date: Friday 23rd January 2026
• Contract Type: Full‑time
• Salary: Based on experience