AML Refresh Operations CDD Proficiency Coach; CPC

AML Refresh Operations CDD Proficiency Coach (CPC)

Apply for the AML Refresh Operations CDD Proficiency Coach (CPC) role at Alliance & Leicester

Job Title: AML Refresh Operations CDD Proficiency Coach (CPC)

Corporate

Title:

Up to Assistant Vice President

Location: Belfast

Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi‑faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast A City of Opportunity and Innovation: We’re thrilled to announce the opening of our new office in Belfast, a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community.

Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

• Working with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
• Provide real-time on‑floor support and coaching to Refresh analysts as they work through Refresh cases
• Collaborate with management to provide transparency in knowledge gaps with proficiency
• Ensure speed to proficiency and overall knowledge of process for associates
• May need to review In‑Line Quality Assurance (ILQA) defects to identify gaps in skillset
• Assist with Process and Procedure updates and implementations
• Facilitate training activities and/or demonstrations
• Assist with audit queries for actions steps owned by the Readiness & Enablement team
• Participate in escalation routines with partners, such as Front‑Line Associates, Quality (ILQA/Monitoring & Inspection), Global Financial Crimes

• Experience of Anti Money Laundering, Know Your Customer/Client Due Diligence experience preferred or related fields (Compliance, Risk Management, Financial Crimes)
• Experience as an AML SME, coach, readiness, and/or manager
• Experience researching complex queries, balancing risk and client experience
• Proficient with AWARE, Panther, Tableau, AKRIT
• Strong leadership presence and implementation skills
• Strong communication skills with leadership, and ability to communicate across multiple audiences
• Documented experience performing in a process‑oriented production environment that changes periodically
• Must work well within a team and individually
• Proven ability to: work in a team environment, organise work, prioritise tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management
• Must be flexible and adapt quickly to change
• Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
• Understands and respects cultural differences

• Experience in leading highly productive teams in a fast‑paced environment
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous…