AML Refresh Operations Unit Manager

AML Refresh Operations Unit Manager, EMEA (Operations Lead) – Bank of America

Location:

Belfast, United Kingdom

Bank of America is committed to responsible growth, diversity, and inclusion. Our global footprint includes a new facility in Belfast that will strengthen business continuity and risk management capabilities. We offer competitive benefits and a culture that encourages learning and impact.

• Oversee and manage the Refresh team across Global Markets and Global Corporate & Investment Banking, ensuring timely and accurate completion of all refresh activities.
• Monitor production metrics, SLAs, key controls, and overall process effectiveness.
• Review refresh requirements for assigned jurisdictions in line with Client Identification Profile (CIP)/CDD procedures before sending to clients.
• Support team members in liaising with sales/client outreach to obtain and validate correct documentation.
• Manage performance and productivity of Refresh Teams.
• Ensure adherence to all jurisdictional regulatory requirements related to KYC.
• Guarantee remediation cases are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and implement control improvements.
• Provide support for KYC related queries and requests.
• Participate in remediation items aligned to internal/external audits.
• Lead and develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to a culture of continuous improvement, identifying opportunities for efficiency, effectiveness, and sustained timeliness and quality.

• Proven experience leading operations and production teams.
• Strong executive presence and communication skills (oral and written).
• Experience in a process‑oriented production environment within a continuous improvement framework.
• Ability to work independently, prioritise tasks, and meet tight deadlines while ensuring data accuracy and integrity.
• Analytical, data‑driven mindset with a process‑first approach.
• Contribute to operational excellence culture and framework.
• Present information clearly to teams, management, and senior leaders.
• Balance strategic and tactical thinking; execution and results driven.
• Problem‑solving ability and fostering team production effectiveness.
• Identify and document opportunities to streamline processes.

• Anti‑Money Laundering, KYC/CDD experience or related fields (compliance, risk management, financial crimes).
• Risk and controls management.
• Quality assurance.
• Data and trend analysis tools.
• Stakeholder management.
• Strategic planning and development.
• Continuous improvement and strategic thinking.

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection.
• Back‑up childcare and adult care cover.
• Flexible benefits options and wellbeing programs.
• Use of a flex fund for benefits.
• Wellbeing helpline and virtual GP services.
• Access to wellness apps and fitness resources.
• Charity donation match.

Bank of America is an equal opportunities employer. We do not discriminate on the basis of sex, gender identity or expression, marital or civil partner status, race, religion or belief, political opinion, colour, national origin, ethnicity, age, sexual orientation, pregnancy or maternity, socio‑economic background, or any other protected characteristic. All job decisions are based on skill, experience, and business need.