Team Support - Ballygomartin Superstore

Pay and Hours

Our Team Support rate of pay starts from £14.31 an hour. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12) we also have opportunities for this.

• Thursday: 13:00 – 20:00
• Friday: 15:00 – 23:00
• Saturday: 11:00 – 20:00

• Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
• Celebrating success within the team, being creative in the way you achieve this.
• Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
• Ensuring the team are dressed for service and positively reflect our brand.
• Providing constructive feedback to Team Manager on individuals contribution to serving customers well.
• Role‑modeling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
• Ensuring our colleagues have the tools to deliver their role well.
• Developing own operational and behavioural skills.

Effectively co‑ordinate resources to provide excellent service to customers by:

• Forward planning to ensure the right resource is available at the right time in the coming week.
• Updating the Duty Manager to ensure they are kept well informed and able to pro‑actively support.
• Supporting managers to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable of department KPIs and delivering the practical actions required to achieve these.

You’ll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.

• Get to know your customers, greet them with a smile and serve them with pride.
• Take time to listen, and help out wherever you can.
• Make decisions that are right for our customers.
• Be passionate and knowledgeable about our products and services.
• Always be there, on time and properly presented.

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
• Access to free wellbeing services with a range of resources to support your mind, body, and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life’s moments, big and small.
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
• to read more about the benefits we have available for our colleagues.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself  short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible…