Product Support Engineer

Overview

Product Support Engineer – Aftermarket Services

£39,931 with incremental increases

This role is at Short Brothers, a Boeing Company, a subsidiary comprising aerospace manufacturing programmes and capabilities, research, development and engineering services, and aftermarket business.

At Short Brothers, a Boeing Company, we do work that matters — and we do it together. Our teams design, build and support advanced aerostructures, space and defence solutions, with safety, quality and trust at the heart of everything we do.

People are respected, ideas are listened to, and good work is recognised.

We offer real career paths, flexibility where possible, and the opportunity to work on innovative projects that keep aircraft flying and help shape what comes next.

These opportunities, based at our Belfast site, offer:

• 36 hour working week (half day Friday)
• Generous holidays
• Range of flexible schedules
• Defined Contribution Pension Scheme
• Generous life cover
• Company occupational sick scheme
• On site Occupational Health Department
• Employee Assistance Program
• Professional development and growth
• Coaching, mentoring and opportunity for advancement
• Free car parking
• Enhanced maternity pay

PURPOSE OF THE JOB

To provide a technical support service to the Aftermarket department and its customers.

PRINCIPAL ACCOUNTABILITIES

• Providing effective technical support to customers and suppliers, including resolving customer queries.
• Producing relevant technical support data (including service bulletins) and representing the department at review meetings both internally and externally.
• Creating and providing relevant technical support deliverables against customer schedules and standards.
• Determining the effect of engineering modifications and updating the deliverables within the relevant technical documents.
• Assisting in resolving relevant technical support problems by carrying out technical exercises, investigations and analyses.

CANDIDATE REQUIREMENTS

It is the responsibility of the applicant to ensure that sufficient detail is provided on the application form to demonstrate how the applicant meets essential job criteria, as this alone will be used for vetting purposes.

Candidates must:

• Essential:
• Candidates must have 2 years’ experience within a relevant engineering discipline and be familiar with Engineering Drawings, Manufacturing process sheets, standards & Specifications
• Candidates must have a minimum of an HNC in Engineering or related discipline
• Candidates must have a working knowledge of Microsoft office packages.
• Desirable:
• Candidates must be articulate and be able to communicate information clearly and concisely both verbally and in writing.
• A good working knowledge of customer services and the aerospace environment would be advantageous.
• Candidates must be willing to travel if required and be flexible in responding to urgent customer needs and work overtime when necessary

Completed applications must be submitted by 12pm Friday 6th February 2026.

Please Note:

We employ people from all sections of the community and are committed to the appointment of the best candidate based upon the merit principle alone. In pursuit of our equal opportunities programme, we would particularly welcome more applications from Catholics and females, as these groups are currently under-represented in our workforce.