Training Specialist internal

Training Specialist - Fixed Term Contract (Open to internal applicants only)

Job

Job Title:

Training Specialist - Fixed Term Contract (Open to internal applicants only)

Location:

Dundrum - Dublin 16

n/a

24-03-2026

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin , we've embraced hybrid work , empowering our people to work flexibly and deliver great service to our customers every day. You may recognise one of our popular brands,
123.ie .

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Training Specialist– Fixed Term Contract(Open to internal applicants only)

We are looking for a Training Specialist to join our Learning and Development team. Intactand 123.ie has had an excellent reputation for providing outstanding customer experience, and our focus on Training plays an important part in this.

The Training Specialist will ensure that this focus remains high, and that processes and standards are adhered to across teams.

This role is a hybrid role and is ideal for someone who is looking to kickstart their career in training that will give the successful candidate experience to all forms of Learning and Development.

• Training others on our Company Processes and Standards.
• Creating interactive, blended Training Plans and Training Material for new and existing agents as required.
• Provide constructive feedback to new hires when applicable.
• Delivering training to new staff joining Intactand 123.ie. Training will include modules such as Introduction to Insurance, Introduction to Intact& 123.ie and some Product, Systems and Skills Training. This will include assessing trainee’s knowledge and ability and reporting back to management.
• Working with Tech Specialist & SMEs across Intactand 123.ie to create and facilitate training on system and product updates as required.
• Ensuring that all admin related to Training is completed and updated as required.
• Driving continuous improvement in our interactions with customers.
• Analyse training trends to the leadership team, providing recommendations to drive improvements.
• Supporting company initiatives such as future fit academies and capability build objectives.
• Attend Call quality calibration sessions ran by the quality team to identify training needs.
• Manage and maintain training aids including the 123.ie hub and scripting.
• Using initiative to identify areas of improvement.
• Deliver training alongside the wider Learning and Development team in other business locations (Galway and Belfast).

• APA Qualification.
• A strong performance record in a Customer Experience role.
• Self-motivation and an ability to work independently without direct supervision.
• Previous experience training or coaching desired.
• A passion for Customer Experience.
• Proficiency in Microsoft Office.
• A passion for creating content and learning new technologies.
• Adaptable to changes in training curriculum.
• Excellent attention to detail.
• Ability to work in a structured way.
• Team Player

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.