Customer Service Advisor at Amalgamated Facilities Management

Customer Service Advisor – Overview

The Customer Service Team are at the heart of AFM, responding to the day to day needs of our busy customer base. The role holder will play a critical part in ensuring AFM meet their contractual service level agreements and exceed customer expectations wherever possible.

The Customer Service Advisor will be responsible for administering both planned and reactive activity, which will involve receiving calls from customers and processing their requests and regular instructions to ensure timely scheduling of engineer tasks and resources. They will also provide other administrative support to our customers and colleagues including production of management information and KPI reports.

We offer a competitive salary, healthcare and pension schemes and a great working environment.

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