Administrator – Duncrue

Job Details

Job Type Full Time - Permanent
Location Belfast
Salary £27,000 per annum
Closing Date 17-02-2026

Posted 2 days ago

We are recruiting a Customer Service Administrator / Trade Counter Assistant on behalf of a leading ventilation company based in Duncrue Industrial Estate, Belfast. This is a varied role combining office-based customer service with serving customers at a busy trade counter. Full training will be provided. Hours of work are 8am – 5pm Monday to Thursday and 8am – 4pm on a Friday.

Salary on offer is from £27,000 per annum.

Key Responsibilities

• Receive and process customer orders and enquiries accurately from start to finish
• Provide excellent customer service via phone, email, and face-to-face at the trade counter
• Serve trade customers, process orders, and handle cash and card payments in line with company procedures
• Liaise with warehouse, logistics, and other branches regarding stock availability and deliveries
• Maintain accurate records using computerised systems
• Support sales activity by identifying opportunities and working with the Branch Manager and BDM

Ideally our client is looking for a candidate with experience coming from a Trade background and counter experience.

What We Need From You

• Previous customer service or order processing experience within a building trade, merchant, or distribution environment
• Knowledge of building trades or construction products is highly desirable
• Experience serving customers at a trade counter and handling payments (cash/card)
• Confident using computer systems and order processing software
• Strong communication, organisation, and teamwork skills

What We Will Offer You

• Salary up to £27,000
• 25 days annual leave + bank holidays and Christmas/New Year closure
• Company pension (matched up to 4%)
• Online retail and gym discounts

The Next Steps

• For more information please contact Ciaran Kearney at First Choice Belfast on
• Email your CV to bel

First Choice is an equal opportunities employer