Retail Customer Advisor Forestside

Overview

As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network‑related enquiries ensuring a resolution is given promptly.

• Customer Focused
  : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration
  :
  The ability to work well within a team contributing to a positive and high‑performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

• A free staff handset unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
• Opportunity to win Three Celebrates monthly and annual awards

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee‑led DEI networks. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example extended time or breaks in between online assessments, a sign language interpreter or assistive technology, please contact your recruiter directly or email for guidance.