Technical Customer Advisor

Responsibilities

• Liaise with private developers and household customers in relation to the provision of new water and waste water services.
• Provide reliable, accurate and detailed information on technical subjects to customers.
• Liaise with various departments within the business for compliance and to obtain information.
• Provide knowledge and guidance, ensuring a first-class customer service to achieve SLA compliance and customer satisfaction.
• Investigation, end to end case management, and response to both written and telephone based enquiries.

• A minimum of 5 GCSE’s to include English.
• 2 years’ experience in a customer service role, where providing high quality verbal and written responses are the main focus.
• Excellent communication and interpersonal skills.
• Demonstrated experience in management of and overseeing customer contact cases, working to compliance, policies, targets and SLA’s.
• Proficient IT user to include MS office applications.
• Knowledge of GIS and Sharepoint systems would be beneficial.

Apply today, or for more information contact Ciaran on