Operations Customer Expert; Irısh Market

Belfast, United Kingdom Customer Support - E

Location:

Lisbon, Portugal

Contract:

Full-time

Start Date: 16 October 2025

We are hiring Operations Customer Experts to support a leading digital banking provider
. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.

Handle customer queries via phone, chat, and email with empathy and efficiency.

Provide first‑contact resolution wherever possible.

Manage complex cases end‑to‑end, including disputes, chargebacks, and fraud investigations.

Identify and assist vulnerable customers, escalating where necessary.

Document all interactions accurately in CRM systems.

Share feedback to improve training, processes, and customer experience.

• Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland

At least 1 year of professional BFSI experience in Ireland

(Applications not meeting these requirements cannot be considered)

Strong communication and empathy skills.

Confidence in decision‑making, especially on complex cases.

Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM).

Team player with resilience and problem‑solving skills.

• Without apartment: €2,012 gross/month + up to €300 performance bonus
• With apartment (utilities & cleaning included): €1,966 gross/month + up to €300 performance bonus

• Company‑provided apartment (utilities & cleaning included)
  OR housing allowance
• Travel expenses to home country once per year
• Full legal & administrative support (NIF, social security, housing, etc.)

Career development & internal mobility opportunities.

Social, cultural, and sports activities in Lisbon.

Language courses & e‑learning.

If you meet the mandatory requirements and are available to start on 16 October 2025
, apply now and join a growing team in the digital banking sector
!