Customer Care Specialist

Customer Care Specialist

£28,000 - £33,000 + Development + Hybrid + Benefits

Belfast

Are you a customer service professional with a passion for problem-solving and delivering top-notch service? Do you excel in fast-paced environments and have a knack for managing multiple priorities? If so, we have an exciting role that might be the perfect fit for you.

This is a fantastic opportunity to join a respected blue chip business in the logistics sector, where you'll have the chance to contribute directly to customer satisfaction and service excellence. The role offers the potential for personal growth and development, within a supportive and dynamic team environment.

As a Customer Care Specialist, you'll be the primary point of contact for customers, providing proactive service and handling any issues that arise with professionalism and efficiency. You'll also work closely with sales and operations teams, ensuring they have the information they need to execute services seamlessly.

In this role, you'll be responsible for documenting and investigating any deviations from expected service levels, ensuring swift resolution, and communicating back to the customer. You'll use the company's CRM to manage all activities, ensuring consistent and high-quality service delivery.

• Provide direct, responsive, and proactive customer service.
• Collaborate with sales & operations teams to ensure smooth information flow and service execution.
• Resolve customer issues effectively, ensuring timely follow-up and satisfaction.
• Document and investigate service deviations, taking steps to resolve issues and maintain service standards.
• Consistently deliver high-quality customer care, contributing to a positive customer experience.

• A commitment to delivering exceptional service.
• Previous logistics and/or freight experience.
• Strong ability to organise tasks, prioritise, and meet deadlines.
• Excellent communication skills, with a friendly and professional approach.
• A proactive problem solver who can think on their feet and find effective solutions.
• Ability to work both independently and as part of a collaborative team.

• Full training and development plan
• Hybrid Working
• Future Career Advancement Opportunities

If you're a motivated and skilled customer service professional and are looking to get into the logistics or freight forwarding industry, we want to hear from you- click APPLY NOW!

GRN Search Group is a specialist recruitment consultancy working within the Supply Chain Industry and covers roles within:
Transport & Logistics, Freight & Customs, Distribution & Storage and Procurement & Supply Chain.