Italian Customer Support Specialist

Overview

Italian Customer Support Specialist

Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

• As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.
• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on-brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user-generated content and encouraging community involvement
• Identifying ways to reuse and enhance self-service content across platforms

• Italian Customer Support Specialist
• This role is a strong fit if you:
  • Have experience in customer support or social media / community support
  • Are fluent in Italian (C1) and English (B2)
  • Can work five days per week between 6am7pm
  • Type at 55+ WPM with 95% accuracy
  • Have an interest in or experience with VR or gaming (desirable)

What you'll get :
Italian Customer Support Specialist

You'll join a friendly, fast-moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience?

Apply now.