Customer Experience Advisor; Sales Focus

Customer Experience Advisor (Sales Focus)

£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site

Some people call it customer service.
Others call it sales.

In reality, it’s about helping customers make better decisions — and being rewarded for it.

This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.

No cold calling. No guesswork. Just conversations, outcomes, and clear targets.

The day-to-day

* Speak with customers who are already using the service

* Resolve queries, manage renewals and discuss upgrade options

* Ask the right questions to understand what the customer actually needs

* Use multiple systems accurately while keeping the conversation flowing

* Work towards sales and quality measures that are clear and achievable

You’ll fit well if you…

* Enjoy talking to people and influencing decisions

* Like working towards goals and seeing the results in your pay

* Can balance sales with good customer outcomes

* Are comfortable learning new systems and processes

* Want structure, support and progression — not chaos

Previous customer service or sales experience is useful, but not essential. Training is provided.

What you get

* Permanent, full-time contract

* 40 hours per week, shifts between 8am–10pm, Monday to Sunday

* Rotas confirmed at least one month in advance

* Uncapped commission on top of a strong basic salary

* Benefits including wellbeing support, discounts and dental cover

* Full training and clear development pathways

This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.

If you want stability, earning potential, and a role where effort is noticed, apply now