Visit Volunteer Visitor Ambassador

Volunteer Now has partnered with Be Collective to bring a dedicated online platform for volunteering to Northern Ireland. The platform supports volunteers through the volunteering process and helps connect more people with a wider range of opportunities. There’s lots of great features to Be Collective like messaging, making a profile, and being able to compile all your experiences, training and roles as well as the skills gained within a social CV.You

can search and apply for volunteer roles below. If you can’t find anything you like you at the moment – register now, then check back soon – new opportunities are added all the time!

• Good communication and interpersonal skills
• Ability to confidently interact with a wide range of visitors
• Ability to work with enthusiasm in a high paced environment as part of a team
• Local Belfast and Northern Ireland tourism product knowledge
• Foreign language skills are desirable but not essential
• Volunteering under pressure and with flexibility (some early starts and late finishes)
• Providing a high standard of customer care
• Taking in lots of visitor information
• Being active for prolonged periods of time
• Keeping a positive attitude in potentially challenging circumstances such as variable weather conditions
• Dealing with issues as they arise

• Opportunity to build friendships and work within a multi-disiplined team
• Opportunity to develop new skills and improve existing skills i.e. customer service, language skills, teamwork, communication skills, problem solving, destination product knowledge
• Chance to interact with international and domestic visitors
• Opportunity to learn more about Belfast and Northern Ireland as a tourist destination
• Opportunity to gain valuable work experience and transferable skills
• Contribution to the city experience and civic pride
• Opportunity to attend industry briefings, Familiarisation trips to improve product knowledge, organised by Visit Belfast.

We are looking for both short (summer season) and long term volunteers (year round).

Volunteers will work alongside Visit Belfast Team i.e. Visit Belfast Travel Advisors;
Cruise Coordinator;
Cruise Ship Assistants and Cruise Ship Monitors; and alongside other volunteers.

Shifts will usually take place during the summer season and the busiest times are May to September/October.

Volunteers are, where possible, expected to do a minimum of one shift per week in the summer season. All volunteers are required to attend one training / induction session.

For volunteers working shifts at the cruise hub, online training and security clearance will be required.

Uniform and other necessary resources will be provided.

Volunteer out of pocket expenses will be reimbursed. Travel by Car Limited to a 20 mile radius.

• Meet and greet international and domestic visitors to the Visit Belfast Welcome Centre, cruise hub, Grand Central Station, conferences and city events
• Provide a warm welcome, signposting and orientation service to visitors and support to Visit Belfast staff
• Create a positive first impression to visitors
• Provide basic visitor information about Belfast and Northern Ireland

• Communication Skills
• Customer Service
• Problem Solving
• Teamwork

Belfast, UK

Flexible - hours are based on your availability and other factors