Customer Engagement Team Leader

Nominate Recruitment is delighted to be partnering with a forward‑thinking client based in Antrim to recruit a Customer Engagement Team Leader
. This is an exciting opportunity for an experienced people manager with a passion for customer experience to lead, develop and inspire a high‑performing customer engagement team.

Hours: Monday to Friday, 9.00am – 5.30pm

The Role

As Customer Engagement Team Leader, you will oversee a team of Customer Engagement Representatives, ensuring outstanding service and meaningful engagement across all customer touchpoints. You will manage day‑to‑day operations, coach and mentor your team, and implement strategies that enhance customer satisfaction, loyalty and long‑term retention.

Working closely with key business units, you will play a pivotal role in driving continuous improvements in customer experience while supporting overall commercial performance.

Key Responsibilities

• Lead, mentor and motivate a team of Customer Engagement Representatives to achieve performance targets and deliver exceptional customer experiences
• Monitor, evaluate and report on team performance, providing regular feedback and conducting performance reviews
• Develop and implement customer engagement strategies to improve customer satisfaction and retention
• Initiate regular customer check‑ins, product demos and onboarding sessions to drive feature adoption and customer success
• Collaborate with internal stakeholders to identify opportunities to enhance customer journeys and optimise processes

The Ideal Candidate

• Proven experience in a customer service or customer engagement role
• Previous experience managing and developing a team
• Strong leadership, coaching and people‑management skills
• Proficiency in customer service software and engagement tools

What’s on Offer

• Competitive salary of £35,000 – £37,000 per annum
• A supportive and collaborative working environment
• Opportunity to make a real impact within a growing business

• Mid‑Senior level

• Full‑time

• Information Technology