Customer Services Advisor

Role Overview:
As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online.
• If you are allocated to our Debt Management team, your duties will also include:
  Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.

• We are looking for individuals with great verbal and written communication skills in English (and Welsh where required).
• Ability to provide information quickly and clearly.
• Providing brilliant customer service.
• Basic Mathematical skills.
• Telephony skills: providing essential advice and assistance.

• Published date: 09/01/2026
• Closing date: 27/01/2026
• Location:
  
  Belfast
• Salary: £28,016 per annum
• Contract type:
  Permanent
• Weekly hours: 37
• Worktime: 7:45am – 8pm (shifts to be confirmed)