Customer Success Manager
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-01-11
Listing for:
ViVA Tech Talent
Full Time, Part Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support, CRM System
Job Description & How to Apply Below
Customer Success Manager (SaaS)
Location: Belfast (Hybrid – 2 days office / 3 days remote)
Role overviewYou’ll manage customer relationships from onboarding through to long-term adoption and retention. The role combines customer interaction, product guidance, and structured account management.
Key responsibilities- Onboard new customers and deliver product training
- Act as the main point of contact for assigned accounts
- Support customers via email and video calls
- Help customers adopt core features and best practices
- Monitor account health and usage
- Maintain accurate records in CRM and internal tools
- Share customer feedback with internal teams
- Experience in customer success, SaaS support, onboarding, or account management
- Comfortable explaining software to non-technical users
- Strong organisation and follow-through
- Clear written and verbal communication
- Customer-focused mindset
Hybrid: 2 days per week in Belfast office, 3 days remote
Package- Share options
- 35 days holiday
- Private health insurance (family cover included)
- Pension
If you’re looking for a customer-facing SaaS role with clear ownership and progression, I’d love to hear from you. Apply with your CV to learn more.
Seniority levelMid‑Senior level
Employment typeFull-time
Job functionInformation Technology and Management
IndustriesStaffing and Recruiting
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