Passenger Service Agent

Job Description

As a member of our Ground Operations Team at Belfast Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories :
  Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present :
  By overseeing the service of our third party partner whilst checking-in customers, issuing boarding passes, & verifying travel documents.
• Take Responsibility :
  For following all safety and security procedures and adhering to processes to ensure flights depart safely and on time.
• Work as One Team :
  By supporting colleagues, third party partners and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

• Hourly rate of £12.53, plus an additional £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas to relax during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals).
• Life assurance and pension scheme.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Annual pay review, paid training course, our famous Red uniform and much more!

• 20 hour per week contracts are available on a Fixed Term basis until November 2026.
• Rostered Shifts : including early starts, late finishes, weekends, and bank holidays to support our operation. You will work a maximum of 4 shifts in a row, followed by 2 rest days.
• Rosters are provided 4 weeks in advance.

At  & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!